The Ritz-Carlton is offering a one-day symposium on Your Journey to Service Excellence, which will include a keynote address from Steve Gutzler, president of Leadership Quest; presentations from the corporate directors of culture transformation from The Ritz-Carlton Leadership Center; a The Ritz-Carlton executive panel; and an optional networking reception.
Presentations will include the following:
• Culture: A Growth Medium for Excellence - Building blocks of a corporate culture; how to sustain the culture; if there is no culture, do we exist?
• Bond of Civility and Service - How The Ritz-Carlton utilizes a few...
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